[rt-users] RT2 Speed/performance problems.

Russ Johnson russj at dimstar.net
Tue Aug 20 12:51:02 EDT 2002


At 02:36 PM 8/20/2002 +0800, you wrote:

>Dear All,
>         Much regretably I've had to pull RT2 out.

OK.

>  For us even a machine
>with 2 cpus, raid, 512MB RAMwith 5000 tickets in the database (99% of
>which were closed) the system would take ages to refresh the display.

I've had similar problems when users click the refresh button too much. 
They get frustrated with the speed, and click it again. This causes another 
MySQL process to get started, and the system sucks more resources.

I'm not saying this is your issue, but that's an issue I've run across. 
It's the only speed issue I've seen. I've got over 10,000 tickets (mostly 
closed) on a single PIII 800 with 512mb ram and a dual EIDE hard drive on 
RH Linux 7.2, running software RAID. Not only that, this same machine runs 
our twiki, big brother, bug tracking system (with postgresql backend) and 
MRTG. It's a fairly loaded system and has great performance... EXCEPT when 
the users abuse it.

I also find it highly interesting that this is the only message I see from 
you in my archive. I've got a fairly complete archive all the way back to 
February, and this message is the first from your email address.

Did you ask for help?

>Can someone recommend something light and fast for a very small work
>group.

RT2 is the best there is. I've looked at several systems (both free and 
not-so-free) and RT2 was the best, hands down.

>Anyway cheers, I hope RT2 becomes usable in the future.

Maybe you should fight with bugzilla for a while and find out why we like 
RT. You sound like some of the users I've helped. They want software like 
Kleenex. Pull it out of the box and it works. Unfortunately, if you treat 
software like Kleenex, it usually lasts about as long.


Russ Johnson
http://www.dimstar.net


I have seen the future and it is just like the present, only longer.
                 -- Kehlog Albran






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