[rt-users] mon and rt

[Ted Serreyn]

I'm the author of gnats.alert for mon so I have a little experience in this 
matter ;).

Basically things are much easier under RT, you can just have mon open tickets 
by using the email address to generate the tickets.

The problem with any of these systems, is that mon doesn't know about ticket 
numbers, so if the problem gets fixed and you get an up-alert, there is no way 
that I have found to close the opened ticket.

Not a big deal if you only have mon open tickets on a few things, but if you 
have a huge mon install, this could present a problem.

I mean how much fun is it to go and look at mon to verify it is now up in order 
to close the ticket.


Ted Serreyn

Quoting seph <seph at commerceflow.com>:

> I'm looking at having our mon (mon.sourceforge.net) install open rt
> tickets instead of paging or sending email. Awhile ago, I heard
> something about someone having done this, but "mon" and "rt" aren't
> very good things to search on. 
> 
> Anyone have more information?
> 
> thanks
> seph
> 
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