[rt-users] Automatic resolve on e-mail reply

[Phil Homewood]

M B Norton wrote:
> I'm currently setting up RT and wondered if the following was possible..
> when an AdminCC replies I want the ticket to be automatically resolved and
> removed from the queue.
> 
> If a scrip is needed to implement this, does anybody have this done
> already?

This should be fairly trivial... off the top of my head
(and all untested, take note!)

OnCorrespOut ResolveTicket with template Blank

====================================
package RT::Condition::OnCorrespOut;
require RT::Condition::Generic;
@ISA = qw(RT::Condition::Generic);

sub IsApplicable {
    my $self = shift;
    return($self->TransactionObj->Type eq 'Correspond' && !$self->IsInbound);
}
1;
====================================
package RT::Action::ResolveTicket;
require RT::Action::Generic;
@ISA = qw(RT::Action::Generic);

sub Commit {
    my $self = shift;
    return ($self->TicketObj->Resolve());
}
1;
====================================

-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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