[rt-users] Automatic resolve on e-mail reply

[Bruce Campbell]

On Fri, 23 Aug 2002, Phil Homewood wrote:

> M B Norton wrote:
> > I'm currently setting up RT and wondered if the following was possible..
> > when an AdminCC replies I want the ticket to be automatically resolved and
> > removed from the queue.
> >
> > If a scrip is needed to implement this, does anybody have this done
> > already?
>
> This should be fairly trivial... off the top of my head
> (and all untested, take note!)
>
> OnCorrespOut ResolveTicket with template Blank

Result is still indeterminate if used from the WebUI, as the WebUI also
sets several status variables.

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B             Operations/Security