[rt-users] Problems with RT sending email

[Matt Disney]

Andrew,

Are you looking at the "$LogToFileNamed" log file? If you don't know
what I'm talking about, I'd recommend looking at the "LogTo..."
variables in your config.pm in order to get some more debug info.

There are three variables. Mine look like this:

$LogToScreen = 'error';
$LogToFile = 'debug';
$LogToFileNamed = "$LogDir/rt.log.".$$.".".$<; #log to rt.log.<pid>.<user>

If you are in pre-deployment for your RT system, you could change
LogToScreen to be debug as well, but you won't want to do that on a
live system with customers.

If you change config.pm, remember to completely stop and then start the
webserver, don't just restart. Then, maybe you can send some some
additional debug info to this list.

Matt

Andrew Boyce-Lewis writes:
>Hello, I am having a problem with RT in that it will send the initial 
>email when a ticket is created but I can not get it to send email any 
>other time (i have tried with scripts and using the "reply to requestor" 
>option". There are no error logs created (or the logs that are created 
>have nothing in them, i dont know if this is normal)
>
>I am doing this install on a solaris box with apache running mod_perl. 
>It is running `version 5.005_03 built for sun4-solaris`.
>
>This is rather odd, I can not find any reference to any one having a 
>similar problem.. and there are no other symptoms (web interface works 
>fine).
>
>Thanks ahead of time for any help,
>		-Andrew
>
>-- 
>Andrew E. Boyce-Lewis
>Systems and Network Operations
>Department of Physics
>7A Osmond Lab
>University Park, Pa 16802
>Office: (814) 865-3024
>Cell: (814) 360-6868 (by permission or emergency only please)
>
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