[rt-users] Keyword visibility in SelfService screen

[Colm Buckley]

On Thu 05 Dec 2002 20:30, I wrote:

> Is there any way of allowing nonprivileged users to see the keyword
> status of their requests in the selfservice screen?  We use keywords
> extensively to mark the various phases of the requests, but keywords
> aren't visible on the requestors selfservice screen.
>
> I'm using RT 2.0.14

A bit of investigation reveals that keywords *should* be being
displayed in SelfService/Display.html (because I can see the code to
do it), but they're not.  Further digging reveals that
$Ticket->QueueObj doesn't seem to be working properly - elsewhere on
SelfService/Display.html, the code should be displaying
$Ticket->QueueObj->Name and $Ticket->QueueObj->Description, but both
of these are coming up as empty strings; it would appear that the
wrong QueueObj is being returned from the QueueObj subroutine in
RT::Ticket.

Does this work for anyone else (RT 2.0.14) - can you see the correct
Queue name and description when logged on as an unprivileged user in
SelfService/Display.html?

         Colm

-- 
Colm Buckley | colm at tuatha.org | +353 87 2469146 | www.colm.buckley.name
"May the road rise to meet you." is not a blessing favoured by 
motorcyclists.