[rt-users] Re: Resolved Autoresponse with Resolution ???

[Wolfgang W. Baumann]

jshoberg at attbi.com <jshoberg at attbi.com> (2002-Dec-11 16:59) wrote:
> 
> When a ticket is moved to resolved it sends an autorespond to the
> requestor.  Is there any way to include notes form the resultion?  I
> see in the other templated how to grab 'dynamic data elements' but
> nothing in the docs points to writing templates like this.

"me too"!

so far I haven't managed to get a working template for this, despite
the massive hints from
        Message-ID: <Pine.LNX.4.44.0207252150380.865-100000 at x22.ripe.net>
        Date: Thu, 25 Jul 2002 22:13:32 +0200 (CEST)
in the archive.

Have A Nice Day,
Wolfgang
-- 
Wolfgang W. Baumann      baumann at zib.de        CFD Consultant @ ZIB & HLRN