[rt-users] Reassigning tickets

[Alexander Dupuy]

>>Is there a way to reassign a ticket without stealing it to oneself
>>first? Sometimes when somebody in the team is suddenly busy, there is
>>need to give some of their un-opened tickets to somebody else. We use 
>>on OwnerChange to notify old owner about who the new owner is and if the
>>reassigner takes the ticket before giving it to the real new owner, the
>>old owner gets 'wrong' information.

On the Bulk ticket update page (accessible from the "Update all these 
tickets at once" link on the search results page) you can check a box to 
"Force Change" on "Make Owner" updates.

@alex
-- 
mailto:dupuy at sysd.com