[rt-users] Customer Surveying

Benjamin Boksa b.boksa at sidebysite.de
Sun Dec 22 11:04:26 EST 2002


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Hi!

It is just a quick idea on a sunday evening:

There is a conditon OnResolve, use it to send an eMail to the customer. 
This eMail contains an url with a your survey, and contains the ID to 
for referential purposes. Voila, that's it... What you do with the data 
from the survey depends on what you want to do with it. I can't say 
much about that right now.

Best Regards,

Benne


Am Sonntag, 22.12.02, um 00:29 Uhr (Europe/Berlin) schrieb Steffan 
Vigano:

> Before I reinvent the wheel, I was wondering if anyone has generated a 
> template, or some other mechanism (direct SQL queries maybe)  to 
> survey customers after tickets have been resolved.  Basically we're 
> looking to get some feedback on our technicians, asking end users to 
> comment on the efficiency, attitude, etc of the resolver of their 
> ticket, but need them to go back directly to an admin, versus back 
> into the ticket itself... or possibly into a different queue.
>
> Thanks.
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
>
- -- 

Benjamin Boksa
b.boksa at sidebysite.de

side by site GmbH & Co. KG
Druckgestaltung & Webdesign

Barbarastr. 3-9 (Block 6)
D-50735 Koeln

Fon: +49 221 2790964
Fax: +49 221 2790965

http://www.sidebysite.de/
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