[rt-users] File not found error, while pressing Ticketin

[Bala]

Thanks Bruce,
	     In my UI page Configuration->Queues, I am not
getting the add new queue button, when I press
NewTicket in button I am getting error as RT Error
Queue could not be loaded, same error in my httpd
err-log file also.

In my httpd.conf file 
------------------------------------------
DocumentRoot "/usr/local/rt2/WebRT/html"

<VirtualHost 192.168.0.208>
        DocumentRoot /usr/local/rt2/WebRT/html
        ServerName LKC208.bala.com.LKC208
        PerlModule Apache::DBI
        PerlFreshRestart On
        PerlRequire /usr/local/rt2/bin/webmux.pl
        <Location />
         SetHandler perl-script
         PerlHandler RT::Mason
        </Location>
</VirtualHost>
------------------------------------------


In my config.pm file
---------------------

$MasonComponentRoot = "/usr/local/rt2/WebRT/html";
$MasonLocalComponentRoot =
"/usr/local/rt2/WebRT/html"; 
$MasonDataDir = "/usr/local/rt2/WebRT/data"; 
$MasonSessionDir = "/usr/local/rt2/WebRT/sessiondata";

--------------------------

I checked all the files are present, can you help me
why this error is comming??

Thanks in advance,
-bala-




--- Bruce Campbell <bruce_campbell at ripe.net> wrote:
> On Tue, 26 Feb 2002, Bala wrote:
> 
> >  /usr/local/rt2/WebRT/html/Webrt
> >  /usr/local/rt2/WebRT/html/rt/admin-webrt
> 
> You have a typo in either config.pm, or the
> Virtualhost section of
> httpd.conf.  Please quote those, checking with the
> configuration notes on
> http://www.fsck.com/rtfm/ .
> 
> ( Any directory listed in the $Mason.. variables in
> config.pm must exist,
>   and be within DocumentRoot in httpd.conf )
> 
> Regards,
> 
> -- 
>                              Bruce Campbell         
>                   RIPE
>                    Systems/Network Engineer         
>                    NCC
>                  www.ripe.net - PGP562C8B1B         
>             Operations
> 
> 


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