[rt-users] Who is the mail coming from?

[Jesse Vincent]

You can, of course, customize RT by hacking the perl, but that would defeat one
of RT's key features:
	RT automatically makes the email go where it's supposed to and _keeps track_ of it. If RT didn't rewrite addresses, you'd have to carefully manually CC RT 
and the user on each transaction.  I've used systems that do that. It sucks and
not everything gets properly recorded.

	-jesse


On Wed, Jan 02, 2002 at 04:25:42PM -0500, Bolivar Geraldo wrote:
> I'm running RT 2.0.9.  Currently when a ticket is created, or
> correspondence is sent, the mail that RT sends out appears to coming
> from the correspondence address set for the queue in which the ticket is
> in. For example if I had an "incoming" queue:
> 
> From: Bob via RT <incoming at abcd.com>
> 
> Is there a way to change this so it appears to be coming from the email
> address of the actual requestor? 
> i.e. "From: Bob via RT <bob at somewhere.com>"
> 
> Please help.
> 
> 
> -- 
> Bolivar Geraldo (Junior)
> NOC Analyst
> Ph: 617-559-4031
> Cell: 617-699-4315
> E-mail: bgeraldo at sockeye.com
> Pager: bgeraldo-pager at sockeye.com
> 
> Sockeye Networks, Inc.
> 275 Grove St., Suite 1-120
> Newton, MA 02466-2272 



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