[rt-users] RE: [rt-announce] RT 2.0.11 Released + more support contract information

[Rob Mitzel]

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> Sent: Wednesday, January 02, 2002 7:50 PM
> To: Rob Mitzel
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] RE: [rt-announce] RT 2.0.11 Released + more
> support contract information
>
>
>
> On Wed, Jan 02, 2002 at 07:34:41PM -0800, Rob Mitzel wrote:
> > Oh just bloody great, my site is infamous now. ;)  And you
> know, that makes
> > me think...doesn't anyone else do merging?  I mean, if we get say, 10
> > instances of an abuse issue, we just merge it into one ticket.
> Nobody else
> > does that?
>
> I'm surprised that none of the testers caught it during the
> previous couple
> of weeks, but it was released on christmas eve. I suspect you
> were probably
> the only site who rolled it out before you found the bug and the
> release was
> pulled.. ;)  Oh. I meant overzealous merging on RT's part, not yours!

Actually, you'd be suprised...my other abuse guy, who's an old friend of
mine (we've worked together for years), at one point merged over 100 tickets
together.  It was neat to see, at least.  I'm sure the db must have hated
him, I'm sure.

>
> > P.S.  Jesse, if you get about 5-10 of those "platinum"-level
> contracts from
> > us end users, I hope you're gonna take us all out for drinks. ;) j/k
>
> If we get a couple of platinum contracts, one of the first orders
> of business
> (after health insurance ;)  is some professional documentation
> for folks. And
> then there are all sorts of goodies I'll be able to provide for
> the community.

Although I'm sure that at this time, our company could in no way afford a
support contract, I would bloody well pay out of my own pocket if need be to
buy a copy of professional printed documentation, and I'm sure there's lots
of others who would too.  I've actually got to come up with some sort of
guide for 30+ people, half of which are just computer literate enough to be
annoying, on using our RT system.  It should be interesting, and if anyone
has any boilerplate text to add in, feel free to throw it my way. ;)

-Rob.