[rt-users] difference btw resolved-dead

[Alesh Mustar]

Florian,

resolved tickets are tickets on which work has been ended succesfuly.

If for example (stupid) your client gets run over by a bus, you would 
put that ticket to dead, since lets say his company shuts down after 
that, and you will never actually resolve the issue(s) with your client.

All tickets, no matter what the status is are always kept in the 
database, deleting dead tickets is possible (look in the add-ons 
directory), but that breaks the principle of relation databases.

Regards,
Alesh

Florian Ramsbeck wrote:

> Hi,
> 
>  
> 
> Status:
> 
>     -SuSE Linux 7.2
> 
>     -rt-2-0-8
> 
>     -mysql
> 
>  
> 
> Question:
> 
> What is the main difference between the status "dead" and "resolved". 
> With both stats the tickets are still saved in the database. Are 
> dad-tickets deleted after a preefined time period?
> 
>  
> 
> tnx for help
> 
>  
> 
>  
> 
> Mit freundliche Grüßen - With kind regards
> 
>  
> 
> Florian Ramsbeck
> Operating, Data Center
> Consors Discount-Broker AG, Deutschherrnstraße 15 - 19, D-90429  Nürnberg
> Telefon: +49 (0) 9 11/3 69-2397, Telefax: +49 (0) 9 11/3 69-2315
> Florian.Ramsbeck at Consors.de <mailto:Florian.Ramsbeck at Consors.de>
> http://www.consors.de
>