[rt-users] StockAnswers Addin, Abuse, and dead ticket purging.

[Greg Dickerson]

Were also using it. I found the same thing, I worked around it by adding \n at the end of lines or in the spaces. It seams to work
but I'm sure it's a hack.

**example**
Hi There,\nWhat time is it?\nGreg

will read as,
Hi There,
What time is it?
Greg
****

Greg
--------
Greg Dickerson
Support Manager
O'Reilly & Associates, Inc.
1005 Gravenstein Highway North
Sebastopol, CA  95472
Phone:(707)827-7215


----- Original Message -----
From: "Rob Mitzel" <rmitzel at peer1.net>
To: <rt-users at lists.fsck.com>
Sent: Tuesday, January 15, 2002 7:51 AM
Subject: [rt-users] StockAnswers Addin, Abuse, and dead ticket purging.


> Hey gang,
>
> Just a quick question...anyone ever used the contributed StockAnswers addin?
> I was just setting it up, and it's quite neat (as to why I'll explain in a
> sec), but I was curious...any way to insert a blank line in them?  I made up
> some stock answers, and it seems to crap out as soon as it hits a blank
> line. (Robert Spier?  You here?) :)
>
> Also...anyone know what happened to the script that used to be in contrib
> for purging dead tickets out of the db?  I used to have it on my
> developmental RT system, but then I had to reformat it...
>
> And the third thing.  One of the main reasons we use RT is because of our
> abuse department, so I'm coming up with a whole howto for setting up RT for
> abuse.  I'm coming up with default scrips, etc etc...so if you have anything
> to contribute, let me know and I'll add it in.  I should have an alpha
> version up in the next week or two.  (I'm also working on enduser
> documentation for RT that I'll be contributing to the main RT project!)
>
> Thanks!
>
> -Rob.
>
>
>
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