[rt-users] Search tickets by content

[Michael D. Stackhouse]

Peter,

Thanks - works just like you said.

Mike

"Peter E. Popovich" wrote:

> > > > Is there a capability to search for tickets by comments in the
> tickets?
> > >
> > > I think the search field "Ticket content [matches | does not match]
> > > data_field" does what you're referring to.
> >
> > Perhaps I'm thick, but I what we're trying to do is search for any words
> that
> > are in the ticket comments.  To me "match/does not match" implies an exact
> > match vs. a "like" lookup.  Am I looking at this thing correctly?
>
> "Like" almost assuredly refers to the SQL operator of the same name. If you
> have a single word or a single phrase that you want to search on, it'll
> almost assuredly do the right thing straight off. Try it.
>
> The aggregator for that operator is AND, so if you're looking for tickets
> that have a couple of words, but those words may not be immediately
> adjacent, specify the first word, then add a second search term for the
> second word.
>
> If you have multiple words and are looking for word1 OR word2, it won't do
> what you want. Dunno if there's a way to do that with the existing user
> interface.
>
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