[rt-users] Difference Between CC: and AdminCC:

Peter E. Popovich peter at popovich.net
Thu Jan 17 19:22:05 EST 2002


>> How/why do people decide whether a Watcher should CC'd or AdminCC'd?
> 
> We typically set 'AdminCC' to our management staff, and have different
> scrips setup for them, and 'Watcher' as the general staff.

Perhaps more to the point, if you have these scrips turned on:
"OnComment NotifyAdminCcsAsComment with template AdminComment"
"OnCreate NotifyAdminCcs with template Transaction"
then AdminCCs would get the relevant mail whereas CCs wouldn't.





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