[rt-users] Keywords.

Chris Wallace Chris_Wallace at link.freedom.com
Tue Jan 15 10:15:12 EST 2002


Can anyone explain what "Keywords" are used for in RT. I am a new user and
can't find any good documentation on what exactly what keywords are used
for and how they work in RT.  I would assume it's a search function but it
shows up under the configuration tab.  Can anyone please help us figure
this out? Any info will help.

Thank you,

Chris





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