[rt-users] Problem when resolving a request

[David Parra Martin (REE)]

Hi RT users,

I have installed RT recently and it is now in test period. I have one problem, when a request is resolved the requestor receive a link to the request.

The requestor cannot access RT, what is logical as the requestor usually is not authorized to do this. Is there any way to send the requestor directly the answer to his problem instead of sending the link?

If this is not possible, do you have any idea to solve this?

Thanks a lot,

David Parra