[rt-users] Feature request: do not auto-reopen option

[Jesse Vincent]

For 2.2, it's my intent to make this a Scrip-configurable action.


On Wed, Jan 23, 2002 at 11:31:56AM -0800, Marc Hedlund wrote:
> 
> This might seem like a trivial or pointless request, but I would like the
> ability to have a "do not auto-reopen" on resolved tickets for some
> queues.  
> 
> The use case is this: we use RT for some kinds of queues that have "final
> answers" -- for instance, job applications.  Requestors will often reply
> to these final answers with messages that do not require further action --
> for instance, "thanks for considering me..." etc.  
> 
> How I might see it implemented: have "OnCorrespondToResolvedTicket" be a
> scrip condition, and "OpenTicket", "Ignore", and "AutoReply" be scrip
> actions.
> 
> Marc Hedlund 
> e: marc at precipice dot org
> 
> 
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