[rt-users] IMPORTANT: Change to RT support policy

[Josh Krikke]

Jesse,

Your expert advice is going to be missed here.  I totally understand and 
applaud your decision.  As you were the main support member of this list 
(being the author of the software and all...), I know the list won't be the 
same, but this will generate more revenue and free time for you.  I, for one,
can't wait to see what improvements are coming, even though RT fulfills any 
needs my little non-profit here has for a ticketing system.  As we couldn't go 
the route of buying support to help with the develpment of the project, I 
thought I'd help by subscribing to the list and watching for messages I could 
answer to take some of the load off of you.  I did what I could in my spare 
moments. ;)  I think that this could be what the list could become, users 
helping other users, with corps needing better support, paying for it.  I know 
I'll continue to monitor the list and help when I can!

Basically, thanks for all you've done so far, and have fun in taking RT into 
even greater heights!

-- 
Josh Krikke
MacNet Sysadmin

-------------------------------------------------
This mail sent through MacNet: http://www.macatawa.org/