[rt-users] how can i set Default ACLs ??

[RT2 Troubles]

Nice timing.. I was just trying to set this up and this thread was helpfull.. However I think I have set something wrong, here's the error I get when sending mail to support at rt.foo.com:

   ----- The following addresses had permanent fatal errors -----
"|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
    (reason: service unavailable)
    (expanded from: <support at rt.foo.com>)

   ----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 Service unavailable

    [ Part 2: "Delivery Status" ]

Reporting-MTA: dns; rt.foo.com
Arrival-Date: Fri, 25 Jan 2002 18:14:41 -0800

Final-Recipient: RFC822; support at rt.foo.com
X-Actual-Recipient: X-Unix; |/usr/local/rt2/bin/rt-mailgate --queue support --action correspond
Action: failed
Status: 5.5.0
Diagnostic-Code: X-Unix; 69

----------------------------------------------------------------------------------------------

Here is my /etc/aliases file:

# RT2
support: "|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
support-comment: "|/usr/local/rt2/bin/rt-mailgate --queue support --action comment"

----------------------------------------------------------------------------------------------

My RT install is living on an i686 RH7.2 system with no extras, it's dedicated to RT with nothing other than the dependencies and OpenSSH_3.0.2p1 added to the system. The support queue is called "Support Requests" and in the Queue configuration page I have the following set:
Correspondence Address:  support at rt.foo.com
Comment Address: support-comment at rt.foo.com

----------------------------------------------------------------------------------------------

Anyone have experience with this error?

Thanks!

On January 25, 2002 05:44 am, you wrote:
> On Fri, Jan 25, 2002, Darrin Walton wrote:
> >   |+ "No permission to create tickets in the queue 'support'.Create
> >   | failed: 0 / 0 + / No permission to create tickets in the queue
> >   | 'support'."
> >   |+
> >   |+ In the archive, i have found similar question with answer "You need
> >   | to set + the Default ACLs per the Installation and Configuration
> >   | guide". +
> >   |+ So: HOW CAN I DO THAT ??
> >
> > You have to grant user rights.
>
> Hi,
>
> As an administrative user, select the Queue in the
> configuration section, and then the queue in question.
>
> Select "group rights".
>
> There'll be an "Everyone" section - you'll need to grant
> "Everyone" the "Create Ticket" (and possibly "Reply-To Ticket")
> right.
>
> Then save, and try it.
>
> HTH,
>
>
>
> Adrian