[rt-users] WebRT not sending mail?

[George Warnagiris]

First guess:  Did you set up a scrip to generate email responses?


From: http://fsck.com/rtfm/article.html?id=2#50

A reasonable default set of scrips for a queue is something like this: 

OnCreate AutoReplyToRequestors with Global Template: AutoReply 
OnCreate NotifyAdminCcs with Global Template: Transaction OnCorrespond
NotifyAllWatchers with Global Template: Correspondence 
OnComment NotifyAdminCcsAsComment with Global Template: AdminComment 
OnResolve NotifyRequestors with Global Template: Resolved 




-----Original Message-----
From:	Erik Fichtner [mailto:emf at servervault.com]
Sent:	Thursday, January 31, 2002 10:50 AM
To:	rt-users at lists.fsck.com
Subject:	[rt-users] WebRT not sending mail?

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

This is probably a FAQ and I'm probably just being a tard, but I can't
get RT 2.0.11 to send email. 

I've gone through config.pm several times.   I've shut down and restarted
Apache after every config.pm change.    I've tried "sendmail" and 
"sendmailpipe" for $MailCommand, and $LogToFile and $LogToScreen are both
set to "debug". 

$SendmailPath is set to /usr/sbin/sendmail, which is proper. (we're
using mailwrapper on freebsd, if that makes any difference.  It's a
stock config, though.)

No mail comes out when i reply with Response to requestors, no logs are
generated at all when I send a message (either in rt's log, or the system
mail logs).   No auto-responses are generated on inbound mail either.

What am I missing?

- -- 
Erik Fichtner
Security Administrator, ServerVault, Inc.
703-333-5900
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