[rt-users] Issues on taking a ticket [Privilege Issue]

[Phil Homewood]

[ please wrap lines at a reasonable length -- thanks ]

Paul Burkett wrote:
> Hey, after reading the Administration guide and the FAQ I was wondering
> on how to grant access rights for a staff member to 'take' a ticket. I was
> assuming that the privilege "OwnTicket" would be enough, but I still get
> a "Permission Denied" error. When I grant the staff member "AdminQueue"
> it works, but I don't want to give the staff member too much access. Is
> this the only solution? Or is there something else? Any help would be
> appreciated, thanks.

Try giving the user ModifyTicket as well as OwnTicket?