[rt-users] Different email sender for comment and correspondence!

[Phil Homewood]

Sven Sternberger wrote:
> To show you the problem. I get a ticket from a USER, and i decide
> to ask an expert wo rt access for a solution. I write a comment with 
> a CC to the expert. The expert replies something like
> "oh this goon bastard. I hate this x+**# user"
> because this is send to the "correspondence adress", the user will
> receive it too.

Sounds like your OnComment scrip uses a Notify action instead of a
NotifyAsComment.