[rt-users] Don't want to CC ticket owners

[Phil Dibowitz]

Everytime a customer replies to a ticket, the owner of that ticket get's a CC 
(it's not in the the headers, but RT issues a copy off to the owner). We don't 
want this in some cases... in most cases actually. While I see the usefulness 
of this feature, I'm sure there's a way to disable it. But I can't find it.

In the meantime I've removed the email address for our employees' user 
accounts that don't need this feature, and it's worked well, but I wonder if 
it's possibly to disable this per-queue and per-user (other than removing the 
email completely).

Thanks.

Phil
-- 
"They that can give up essential liberty to obtain a little temporary safety 
deserve neither liberty nor safety."
-Benjamin Franklin, 1759