[rt-users] e-mail to RT

Alexander, John alexandj at fortrex.com
Mon Jun 17 16:09:14 EDT 2002

How do you change how RT parses the subject line in e-mails sent to RT for
adding comments to an existing ticket?

for example:

from  [helpdesk.foo.com #456]
to      [helpdesk #456]

Thanks much

John Alexander                          john.alexander at fortrex.com

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