[rt-users] RT Performance, Hardware

Jesse Vincent jesse at bestpractical.com
Mon Jun 24 10:27:48 EDT 2002


Enhancements to the ACL system coming in the next major release should
significantly improve this. Soon, we'll have API calls for all the primitives
an ACL system should have.

	J


On Mon, Jun 24, 2002 at 04:23:56PM +0200, Bruce Campbell wrote:
> On Mon, 24 Jun 2002, Timo Hummel wrote:
> > The performance of RT also strongly depends on how many queues and
> > tickets are in the system. We run an RT system with >50 queues, and the
> > Quicksearch element (which shows the amount of new/open and resolved
> > tickets) takes almost 4 seconds, while as other elements go trough
> > pretty quick.
> 
> Hrm.  This is a wee bit on the bad side.  This could be fixed by caching
> the number of queues per ticket status every [regular time interval], and
> having simple Scrip-base {in,de}crements on any status change.
> 
> You lose absolute reliability of this output when lots of updates occur
> inside [regular time interval], but gain 4 seconds per load of the home
> page, which if you've got 50 queues visible to most people, is a lot.
> 
> Regards,
> 
> -- 
>                              Bruce Campbell                            RIPE
>                    Systems/Network Engineer                             NCC
>                  www.ripe.net - PGP562C8B1B                      Operations
> 
> 
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> 

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