[rt-users] Requesters Viewing Submitted Tickets

[Matthew P. Cox]

I came to that conclusion as well and that is already set. How do they
login though?

Using a requester's email address as the user name: they can't login.

Looking in the the mysql.rt2.Users database shows that requesters have
an entry similar to the following:

| id | Name            | Password      | Comments
|  5 | requester at x.com | *NO-PASSWORD* | Autocreated on ticket
submission

I've tried setting passwords to: NULL and "", but RT does not allow
users access without a valid crypt'ed password.

Any other ideas?

Matt

On Fri, 2002-06-28 at 10:28, Matthew 'Chewy' Trewhella wrote:
> In global group setup, allow requestors to see ticket.
> 
> ----- Original Message ----- 
> From: "Matthew P. Cox" <mcox at latte.harvard.edu>
> To: <rt-users at lists.fsck.com>
> Sent: Friday, June 28, 2002 3:11 PM
> Subject: [rt-users] Requesters Viewing Submitted Tickets
> 
> 
> > When RT creates user names on ticket submittal the "Let this user access
> > RT" option defaults to true. What does this actually imply for their
> > access to RT? 
> > 
> > I would like anyone who submits a ticket to be able to view their own
> > tickets. Is there an easy way to do this? Does every requester need to
> > be given rights?
> > 
> > Just looking to be pointed in the right direction.