[rt-users] Requesters Viewing Submitted Tickets

[Ferguson, Kevin]

If you want the requestor to be able to do more that just see
their tickets, you will have to give them rights and set the 
appropriate ACLs.

By default, a requestor without rights will be able to see their
own tickets through the SelfService interface.  All you will have 
to do is assign a password to the user in order for them to login.

-kevin


> -----Original Message-----
> From: Matthew 'Chewy' Trewhella [mailto:matt at winweb.net]
> Sent: Friday, June 28, 2002 9:29 AM
> To: Matthew P. Cox; rt-users at lists.fsck.com
> Subject: Re: [rt-users] Requesters Viewing Submitted Tickets
> 
> 
> In global group setup, allow requestors to see ticket.
> 
> ----- Original Message ----- 
> From: "Matthew P. Cox" <mcox at latte.harvard.edu>
> To: <rt-users at lists.fsck.com>
> Sent: Friday, June 28, 2002 3:11 PM
> Subject: [rt-users] Requesters Viewing Submitted Tickets
> 
> 
> > When RT creates user names on ticket submittal the "Let 
> this user access
> > RT" option defaults to true. What does this actually imply for their
> > access to RT? 
> > 
> > I would like anyone who submits a ticket to be able to view 
> their own
> > tickets. Is there an easy way to do this? Does every 
> requester need to
> > be given rights?
> > 
> > Just looking to be pointed in the right direction.
> > 
> > TIA,
> > Matt
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at 
http://fsck.com/rtfm
> 


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