[rt-users] "Comments about this user" in Template

[Stephen Gower]

  There is a field, normally labelled "Comments about this user"
  on the web interface.  Is it possible to get this information 
  about the requester of a ticket onto a template somehow?  It 
  would be useful to have (as an example) "librarian" appear 
  somewhere on the e-mails that go out to IT staff here when 
  the librarian submits a ticket.

  If this needs to be stored elsewhere for this to happen, then
  any suggestions gratefully received.
  
  Is there any list of what variables can be put into templates, or
  am I best to just keep guessing like I do at the moment?
  
-- 
  Stephen Gower
  IT Support Team
  Wolfson College