[rt-users] RE: Problem with duplicate emails to requestors plus ...

[Mary Cranston]

Hi again,

Since posting the message below, I've found the attached response to a similar problem on this list.  

HTH someone else.

Regards,
Mary.

> -----Original Message-----
> I am setting up a queue (I'm a new user to RT) and find:
> 
> - The requester is receiving ALL notifications, even when for 
> instance 'Comments not to Requestor' is selected, also 
> transactions that should not be going to them, etc.
> 
> - The requester is receiving duplicate copies of all emails.
> 
> I did look quickly at the archives but not comprehensively.  
> Any pointers will be appreciated.
> 
> Regards,
> Mary.
> 
> =======================================
>   _--_|\    Mary Cranston      WebAdmin
> -/------*-  Informatics & Communication
>  \_.--._/   CQU Rockhampton Q Aust 4702
>        v    Telephone:  +61 7 4930 9029
> Website: http://www.infocom.cqu.edu.au/
> =======================================
> 
> 
> 
> 

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From: Adam Lins <adam at bdti.com>
Subject: Re: [rt-users] Duplicate emails on comment, resolve
Date: Sat, 26 Jan 2002 11:21:38 +1000
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