[rt-users] Same scrip for different queue not working

[shannon pedersen]

I've created a new queue, set the aliases, and set a couple of the same
scrips that I use for my first queue.

I cannot get "OnCreate NotifyAllWatchers with Template Transaction" to work.
The watchers have permission to be watchers for that queue.  The ticket is
created properly in the database.

I checked my maillog and I am getting two different messages for the two
queues.

The one that works says:
May 17 19:29:49 vid sendmail[2972]: g4I2Tnu02970:
to=watcher1 at company.com,watcher2 at company.com,watcher3 at company.com,
ctladdr=mail (8/12), delay=00:00:00, xdelay=00:00:00, mailer=esmtp,
pri=199008, relay=mailserver.company.com. [10.1.10.201], dsn=2.0.0,
stat=Sent ( <rt-353-1900.13.9737256148778 at company> Queued mail for delivery)
<-- And yes, this does get sent.

The one that doesn't says:
May 17 19:39:11 vid sendmail[2986]: g4I2dAG02985:
to="|/user/local/rt2/bin/rt-mailgate --queue shipping --action correspond",
ctladdr=<rt at rt.company.com> (8/0), delay=00:00:01, xdelay=00:00:01,
mailer=prog, pri=30171, dsn=2.0.0, stat=Sent

So, as you can see, it isn't even placing the correct "To" information, mail
information, or getting the relay at all.  I'm rather stumped because the
aliases for the two queues are identical except for the email addresses and
the name of the queue itself.

Any insight anyone might have would be greatly appreciated.

Thanks,
shannon pedersen