[rt-users] auto-open tickets only for new tickets?

[Phil Homewood]

sheeri.kritzer at tufts.edu wrote:
> Hrm.  It might be implicit in your answer, but what I want to know is:
> 
> If I code out the auto-opening functionality, will it still create new tickets
> when it is e-mailed (without the [hostname.com #<number>] subject line)?

Yes. The auto-open code is just for status changes to open; it
doesn't affect creation of tickets.