[rt-users] How to change default in resolve from "comment" to "correspondanc e" ?

Neal Barney neal.barney at sdl.usu.edu
Wed May 22 14:08:05 EDT 2002


Gilles-Eric Descamps wrote:

>Hi,
> 
>By default, when choosing "Resolve" on a ticket,
>the transaction is of type "comment".
> 
>How can I change this default to be "correspondance",
>so that the requestor is informed of the resolution ?
> 
>thanks,
>

It would be easier (and perhaps better) to just create a 'scrip' to do 
it.  You could set this up by queue or have it as a global setting.
As root (or someone with the proper priveledges) click on 
"Configuration" -> "Global" -> "Scrips" (if you want to make it global).

Then do: "OnResolve NotifyRequestors with Template Correspondence".

-- 
Neal J. Barney
USU/Space Dynamics Lab.
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