[rt-users] How to change default in resolve from "comment" to"correspondanc e" ?

[Harald Wagener]

Neal Barney wrote:
> 
> Neal Barney wrote:
> 
> > It would be easier (and perhaps better) to just create a 'scrip' to do
> > it.  You could set this up by queue or have it as a global setting.
> > As root (or someone with the proper priveledges) click on
> > "Configuration" -> "Global" -> "Scrips" (if you want to make it global).
> >
> > Then do: "OnResolve NotifyRequestors with Template Correspondence".
> 
> Whoops.  That should have been "with Template Resolved".

Not necessarily good. This breaks the clean line between comments and
correspondence.

To change the Web Interface, simply copy
/path/to/rt2/WebRT/html/Ticket/Elements/Tabs to
/path/to/rt2/local/WebRT/html/Ticket/Elements/Tabs 
and apply the following changes:

In line 75, change 
path => "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=".$id,
to
path => "Ticket/Update.html?Action=Reply&DefaultStatus=resolved&id=".$id,

and voila!, instant replies. Be sure to check this still works after an
upgrade to a newer version, the original template may have changed, so You'd
need to make this change again.

Regards,
	Harald
-- 
Harald Wagener*An der Alster 42*20099 Hamburg*http://www.fcb-wilkens.com