[rt-users] Customer/Client DB backend

[Darren Nickerson]

>>>>> On Thu, 23 May 2002, "Michele" == Michele E Hershey wrote:

  Michele> QUESTION:  We will be configuring RT soon, as I have not read
  Michele> anywhere that a customer/client DB backend it a module of RT.  It
  Michele> would be helpful in our situation to have platform, OS level,
  Michele> software version, etc. per client to expedite resolutions.

That would be soooooo incredibly useful! We'd love to see support contract
details in there as well.

I suppose that's what all the external auth hooks are for, so that you can plug
into an existing database . . . you may well find the veteral RTers telling you
to "roll your own".

-Darren