[rt-users] ticket reassinging, 3rd party.

[Ferguson, Kevin]

Any privileged user can reassign a ticket.  Just display the
ticket, click on the "People" and change the owner.

-k


> -----Original Message-----
> From: Chris Johnson [mailto:johnson at nmr.mgh.harvard.edu]
> Sent: Wednesday, May 29, 2002 12:04 PM
> To: rt-users at lists.fsck.com
> Cc: Chris Johnson
> Subject: [rt-users] ticket reassinging, 3rd party.
> 
> 
>      Hi all,
> 
>      New to RT (2.0..13) and this list.
> 
>      This may have been previously answered or I may have missed
> something somewhere (I hope).  
> 
>      Can tickets be reassigned by a 3rd party?
> 
>      This comes up when ticket owners get sick, take vacation, or
> leave.  I can't find a way to do this.  It seems and obvious flaw if
> it can't be done.  I hate to compare anything to REMEDY (YUCK) but
> REMEDY does allow this.  And it makes sense to be able to do it.  
> 
>      Thanks much.
> 
> --------------------------------------------------------------
> -----------------
> Chris Johnson               |Internet: johnson at nmr.mgh.harvard.edu
> Systems Administrator       |Web:      
http://www.nmr.mgh.harvard.edu/~johnson
NMR Center                  |Voice:    617.726.0949
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