[rt-users] Threading In Tickets

Vik Bhatia vbhatia at lbl.gov
Fri Nov 1 17:10:14 EST 2002


When someone replies to an email, the original sender's response is 
included with it and winds up in the ticket

Here's an example,

On Fri, Aug 16, 2002 at 01:22:32PM +1000, Edwin Groothuis wrote:
 > On Thu, Aug 15, 2002 at 10:12:40PM -0500, Will Andrews wrote:
 > > On Thu, Aug 15, 2002 at 08:43:24PM -0400, Paul Pathiakis wrote:
 > > > 	will it be possible for ports to support a bug tracking
 > > > system?  I have a lot of my linux friends that are starting
 > > > to move more and more of their commercial bug tracking systems
 > > > to Request Tracker:
 > > >
 > > > http://www.bestpractical.com/rt
 > > >
 > > > All of them are swearing by it and I'm hoping ports will adopt 
it....main
 > > > reason is that I'm trying to open a company in the next 6 months 
and plan to
 > > > use it...on FreeBSD of course.
 > >
 > > That'll only happen if there is a way to migrate the GNATS
 > > database to RT.  If that's possible for a given bug tracking
 > > system, then FreeBSD will most likely consider it seriously.
 > > Otherwise, it's too much trouble to bother.
 >
 > No no, what he is asking for is a port of Request Tracker in the
 > FreeBSD ports collection.



Is there a way to parse the email such that *only* the new content that 
someone added to the email gets recorded as a transaction in RT?

Thannks for your help!




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