[rt-users] Adding Custom Fields?

[Jeff Hoover]

The pc techs where I work would like to have a field in RT for computer 
serial numbers.  This way they can keep track of work done on each pc.  Has 
anyone done this hack before or something similar?  What would be the 
easiest way to do this with RT 2-0-15?

The ideal solution would be for RT to have the ability to add fields on the 
fly that would automatically show up everywhere (search, create ticket, 
ticket details, etc.).  It would be very similar to keywords, but it would 
be a text field, not a select box.

Without hacking the code, I was thinking we could have a keyword like 'PC 
Maintenance' with options of 'yes' or 'no' or even specific things like 
'software upgrade', 'hardware upgrade', etc.  The pc tech would be required 
to select the keyword and put the serial # in the comments so we could 
search for it.

All ideas welcome!

Thanks,
Jeff