[rt-users] Preventing users to 'resolve' tikets

Richard Soubyran rsoubyran at paysystems.com
Mon Nov 11 09:46:43 EST 2002


Hello,

Is there a way to prevent users to 'resolve' tickets?

In so many words, only a helpdesk master would be able to close tickaets
after validating the work with the assigned technician.

thanks,

richard




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