[rt-users] De-assigning tickets on agent logout

[Brian Shellabarger]

We'd like to make it so that if an agent clicks the "logout" button, all of the tickets assigned to that agent are automatically assigned back to "nobody". In effect, we want to eliminate ticket ownership and make sure agents are given the mindset that all tickets belong to everyone. We are a 24x7 support operation and when the night-shift guys come in, they needs to be able to work on the same tickets the day-shift guys did without feeling like they're  working on "Bob's Ticket".. However, to prevent more than one agent from working on a ticket at the same time, we need to make sure they can still claim ownership of a ticket for a time.

Can I edit the URL for the Logout button to somehow de-assign all of the issues a particular agent owns as he logs out?

Brian