[rt-users] canonicalising auto created user ids

[Ray Thompson]

Hello,

I'm using RT 2.1.14 and 2.1.15.
WebExternalAuth = 1 (Apache and LDAP)

How can I change the auto creation behavior?
Using the email address for the username is fine by itself but when a 
user successfully authenticates via LDAP using just "rthompson" RT will 
complain that the user is not authorized.

I've found the following from the archives but they and the directions 
were written for 2.1.13 and I think the specified files have changed for 
2.1.1[45].
http://lists.fsck.com/pipermail/rt-users/2002-October/010431.html
http://lists.fsck.com/pipermail/rt-devel/2002-May/002357.html

Where is the auto creation handled?  I might be able to hack a solution 
from there.

Thanks,

Ray Thompson
IPG Shared Services