[rt-users] Newbie confusion

[Dave Sill]

I've got RT running and I'm trying to figure out how it works. Is
there any kind of tutorial? Is there a searchable archive of mailing
list? My primary confusion at the moment has to do with rights and
ownership. E.g., I create a ticket while logged into RT as myself, in
a queue that I have full rights to, and I can't see the ticket--but
root can.

-Dave