[rt-users] rt customizations

[Dajani, Nader (TAG.GTS)]

About the LDAP authentication, maybe this will help too...

http://lists.fsck.com/pipermail/rt-users/2002-August/009331.html

-----Original Message-----
From: Mike Patterson [mailto:map at eecs.berkeley.edu]
Sent: Wednesday, October 02, 2002 12:49 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] rt customizations


I finally got rt working on our production freebsd server and I have a 
few questions/customizations that I'd like advice on.

1) When I connect to our (apache_mod_ssl) server using 
https://servername/rt2 under Mozilla (1.1) there is no problem.  When I 
visit using IE (5.5 or 6.0) It prompts me every time I move to another 
rt page: "This page contains secure and insecure items.  Do you want to 
display non-secure items?"  If I say "Yes", it proceeds to the next 
page, if I say "No" it proceeds to the next page without displaying the 
checkmark icon (rt.jpg).  But the prompt is annoying and if possible I'd 
like to fix that server side (e.g. make the icon "secure"??).

2) I'd like the ability to "assign" a ticket to members or our helpdesk 
staff, rather than rely only on self "taking" or "stealing" tickets. 
Any ideas how to set this up?

3) Has anyone setup rt to do ldap-based authentication (as opposed to 
local mysql passwords)?  Note our freebsd server uses NIS for unix 
logins, but we use LDAP to authenticate to certain web-pages in our 
organization.

4) I first installed rt on RedHat 7.2 following Gary Leong's helpful 
instructions (http://fsck.com/rtfm/article.html?id=2#180).  I documented 
my steps well and filled in the missing instructions to those docs, it 
seems a bit lengthy for a mailing list, should I submit here or somwhere 
else?

Thanks,
Mike


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