[rt-users] link does not work when sent as email

[Tim Rosmus]

On Thu, 3 Oct 2002, Dajani, Nader (TAG.GTS) wrote:

|# Hi all,
|#
|# When RT emails you something using a template (for instance the AdminComment template), there is a link in the email that should take you to the ticket number that is referenced in the email.  When I
|# click on this, a browser pops up asking me to login, and when I do, all I get is 'RT error -> No ticket specified.'  Then, if I try to search for that specific ticket number using the search button,
|# the ticket correctly loads.
|# If, when you click on the link in the email, RT starts to load on a browser that is already logged onto RT, the ticket will come up correctly as well.  Has anyone else run into this?
|#

Edit the global Transaction template.  There are " " (spaces)
between the < and > for the Ticket-URL which need removing.
Mine looks like....

  Ticket URL: <{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}>
-- 
                Tim Rosmus <trosmus at nwnexus.net>
                   Postmaster / USENET / DNS
                      Northwest Nexus Inc.