[rt-users] Making RT invisible - changing subject lines

[Rich Lafferty]

On Thu, Oct 31, 2002 at 09:42:42AM -0800, Mike Patterson <map at eecs.berkeley.edu> wrote:
> 
> 2) Now when I respond from the web interface if a user email subject 
> line says: "help with netscape" and we respond from the web interface I 
> want the subject line to say "RE: help with netscape" instead of this 
> subject line "[EECS Helpdesk #40] help with netscape"
> 
> Any tips on how to do that would be appreciated.  Thanks.

If you do that, RT is going to create a new ticket for every message
it gets, even when they're a reply to one of your support techs'
replies. Are you sure that's what you want?

  -Rich

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