AW: [rt-users] The Exchange Server <-> RT relationship.

[rt-users]

Hi,

>Von: James Satterfield [mailto:JSatterfield at ciphergen.com] 
>Bereitgestellt: Montag, 9. September 2002 23:08
>
>
>I'm sure I'm not the only one...
>
>My primary email server here is Exchange 5.5. My rt machine 
>lives at rt.ciphergen.com. So I've setup "Custom Recipients" 
>on my exchange server for all my queues. This causes all 
>internal mail sent to say ITSUPPORT to be redirected to 
>itsupport at rt.ciphergen.com. 
>Outlook takes a look at the From: header and sees 
>the email address of it_support at ciphergen.com. Outlook being 
>such a smart mail client checks the Global Address List and 
>finds this address associated with my ITSUPPORT custom 
>recipient. So it then displays From: ITSUPPORT rather then 
>From: Joe via RT.

You could try to hide your custom recipient in the exchange address
book. Just a guess,

Julian