[rt-users] RT and Forward

[Jan Okrouhly]

On Tue, 1 Apr 2003, Martin Schapendonk wrote:

> # > It may be an option to forward emails from your mail server
> # instead of RT.
> # > Simply add an extra address to your RT alias and you'll be set.
> #
> # Yes, but this is not very convenient to use if you want to
> # forward only a few
> # tickets and you have many tickets in queue.
>
> True, I didn't get that from your first request.
>
> In that case: no, I don't think RT has such an option.
>
> What would be the purpose of such functionality? Can you solve it by adding
> an extra CC on tickets?

I've implemented my own [Forward] function in RT2 to allow:
- send ticket's body to third party without RT tag and with my personal
(or other given) e-mail address in reply-to.
- create a 'duplicate' ticket in another RT queue, because RT normally
  doesn't allow send e-mail to it self.

>
> Martin
>
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>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>


Jan Okrouhly
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