[rt-users] shut down without losing mail?

[Vivek Khera]

>>>>> "MS" == Martin Schapendonk <martin.schapendonk at whitehorses.nl> writes:

MS> If you are in the middle of an upgrade and RT does not run (the most likely
MS> cause for that seems a misconfiguration to me), rt-mailgate generates an
MS> error and sendmail bounces the email back to the sender, who will hopefully
MS> try again in a few hours.

The rt-mailgate *should* exit with EX_TEMPFAIL in situations where it
cannot contact the DB (or the web server for RT3).  Anything else
would be a seriously wrong thing to do.

Your best bet is to convince your mail server to "hold" all
rt-destined mail.  This is easy when RT mail addresses are in their
own domain and you use a modern mail server like postfix.

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Vivek Khera, Ph.D.                Khera Communications, Inc.
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