[rt-users] RT 3.0 Recommended ACLs

[Jesse Vincent]

No. they do need to be able to "CreateTickets" though.


On Tue, Apr 01, 2003 at 11:59:47AM -0800, Rob Mitzel wrote:
> A quick question on this....
> 
> Does "Everyone" have to have "SeeQueue" in order to submit tickets via
> email?  I had just been putting it on the staff for that queue, and the
> requestor.
> 
> -Rob.
>  
> 
> > 
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com 
> > [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Jesse Vincent
> > Sent: Tuesday, April 01, 2003 11:26 AM
> > To: rt-users at fsck.com
> > 
> > Grant your users the rights they need.
> > 
> > RT provides a rich access control system that allows rights 
> > to be granted to groups, individual users and users in specific roles.
> > 
> > To allow arbitrary remote users to submit tickets into a 
> > given queue by email, grant "Everyone" the rights to 
> > "SeeQueue", "CreateTicket", "ReplyToTicket" and 
> > "CommentOnTicket" for that queue.
> > 
> > If you intend to let ticket requestors use the requestor-mode 
> > web interface, you should grant "Requestor" the right to "ShowTicket"
> > 
> > To make sure that your staff can work with tickets, you 
> > should grant them all the following additional rights:
> > 
> >     * "ShowTicket"
> >     * "ShowTicketComments"
> >     * "Watch"
> >     * "WatchAsAdminCc"
> >     * "OwnTicket"
> >     * "ModifyTicket" 
> > 
> > --
> > http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at 
> > http://fsck.com/rtfm
> > 
> > 
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.